SHIPPING & Returns

SHIPPING & RETURNS

Thank you for placing an order with RACIL.COM. 

Once your order has been dispatched you will receive an email from us with your tracking number.

Orders placed before 1pm will be dispatched the same day.  
All other orders will go out the following working day.
Please note that our distribution centre does not dispatch orders on Saturday, Sunday, and Bank Holidays.


SHIPPING FEES

LONDON & UK Standard Shipping 2 -3 days £6

LONDON Nominated Day £12

LONDON Same Day from 5pm £18

LONDON Nominated Day with Wait and Try Service £28

 

EU Standard Shipping 2-4 days £12

US Standard Shipping 2-5 days £20

Rest of the World Standard Shipping 2-5 days £20


Kindly note that once an order is placed you are able to amend the order within 15 minutes via your account page on RACIL.com. Beyond 15 minutes please contact Customer Care.
For security reasons, we are unable to change the shipping address once your order is confirmed.

Should you have any queries, please email customercare@RACIL.com and we will do our best to assist you.


CUSTOMS AND DUTY FEES

Shipments will arrive with delivery duties and taxes unpaid. This means that custom fees, duty and tax may apply to your order depending on the country of destination. Please contact your local authorities to receive more information regarding importation restriction and duties. This fee will be charged at the point of import and you will be contacted directly by the courier company to settle the payment.

RETURNS

We hope that you love your purchase but should you need to return it for any reason, please read the information below carefully. 

You can return all items you purchased on the RACIL.COM website, unless stated on the product page, within 28 days from the day your order is delivered. 

Kindly note that at the moment we are unable to process exchanges in our system, but are happy to offer a refund, should your items meet the conditions below. 

All merchandise must be unused, unworn, unwashed, in unaltered condition and in their original packaging. All original tags must be attached for your return to be accepted.

SIMPLE RETURN STEPS

1. Please scan the QR code included in your order or visit your account page on RACIL.com.

2. Select the piece you wish to return.
3. A returns label and QR code will be emailed to you.
4. Contact the shipping provider for collection or simply drop off the package at your nearest drop-off point

REFUNDS

Once our warehouse receives, checks and accepts your return, we will issue a refund to your original form of payment within 14 business days.

You will be refunded the amount you originally paid, excluding all taxes, duties and shipping charges.

Please allow up to 5 working days to see the funds back in your account, depending on your card issuer.

Returns requested after 28 days or with no previous notification are not eligible for a refund.

PRODUCT CONDITIONS FOR FULL REFUND

 All item(s) must be unused, unworn, unwashed, unaltered and in the exact same condition as shipped.

The product(s) must be returned in and with the original packaging, including branded boxes and dust bags which are also part of the product.

All tags should be attached in their original place.


If all of the above conditions are not met, you may not be eligible for a full return. 

In that case, you will have the option of receiving the product back at your own expense. 

Should you refuse to have it returned, we reserve the right to keep the product and the original amount invoiced. 

DAMAGED OR FAULTY ITEMS

Before shipping your order, our warehouse inspects your items to make sure they are in top condition.  Should you, by any chance, receive a damaged or faulty item please contact Customer Care immediately at customercare@RACIL.com within 72 hours of receiving your order.

We will try to replace your item as soon as possible. In case the item is no longer available, we will process a full refund, including shipping fees.