SHIPPING & RETURNS

COVID-19 NOTICE

 

The situation with our shipping providers might still be affected in light of the COVID-19 outbreak. Your order should still ship on time; however, we will notify you by email should there be a slight delay that might affect your order or your return process.

 

YOUR ORDER

 

Once you place an order you will automatically be sent an email confirmation.

If you do not receive an email confirmation upon placing your order, please reach out to Customer Care at customercare@racil.com and we will look into it!

Our warehouse will usually ship an order within 3 - 7 business days. For all orders shipping to the UK, please note there might be some further delays due to Brexit that are out of our control. 

Delivery times are indicated from the day your order has been confirmed by RACIL.

Your order will ship after your form of payment has been accepted.

Our aim is to fulfil your order in the time scale indicated above; however, we do not accept responsibility for late deliveries due to circumstances outside of our control.

Should there be any delay, we will notify you.

Once your package is on its way, you will receive a shipment notification email with the tracking number.

Kindly note that once an order is placed you are unable to amend the order on your own and must contact Customer Care. For security reasons, we are unable to change the shipping address once your order is confirmed.

Should you have any queries, please email customercare@racil.com and we will do our best to assist you. 

 

SHIPPING

 

We can ship (almost) worldwide!

Unfortunately, we are currently unable to ship orders to the following countries: Russian Federation, Ukraine, Azerbaijan, and Bahrain. 

However, if you are in the UK or Europe you can enjoy free standard shipping on all orders over £500.

Please note that our distribution centre does not dispatch orders on Saturday, Sunday, and Bank Holidays.

 

CUSTOMS DUTY AND CUSTOMS CLEARANCE FEE

Shipments will arrive with delivery duties and taxes unpaid. This means that custom fees, duty and tax may apply to your order depending on the country of destination. Please contact your local authorities to receive more information regarding importation restriction and duties. This fee will be charged at the point of import and you will be contacted directly by the courier company to settle the payment.

 

RETURNS AND EXCHANGES 

 

We hope that you love your purchase but should you need to return it for any reason, please read the information below carefully.

You can return all items you purchased on the RACIL.COM website, unless stated on the product page, within 14 days from the day your order is delivered.

Please make sure to request your Return Authorisation Number before shipping any items back to us (see below). 

Kindly note that at the moment we are unable to process exchanges in our system, but are happy to offer a refund, should your items meet the conditions below.

All merchandise must be unused, unworn, unwashed, in unaltered condition and in their original packaging. All original tickets must be attached for your return to be accepted.

 

SIMPLE RETURN STEPS:

1-Please email  customercare@racil.com within 14 days of receiving your order to request a Return Authorisation Number (RAN)

2-Once you receive the Return Authorization Number, please place it inside the box with the item(s) you wish to return

3- We will send you a pre-paid return label and ship it back to us within 7 days of receiving your RNA

4-Contact the shipping provider for collection or simply drop off the package at your nearest drop-off point

Once our warehouse receives, checks and accepts your return, we will issue a refund to your original form of payment within 14 business days.

You will be refunded the amount you originally paid, excluding all taxes, duties and shipping charges.

Returns requested after two weeks or with no previous notification are not eligible for a refund.

Please keep in mind that Final Sale items are non- exchangeable and non-refundable.

 

PRODUCT CONDITIONS FOR FULL REFUND:

All item(s) must be unused, unworn, unwashed, unaltered and in the exact same condition as shipped.

The product(s) must be returned in and with the original packaging, including branded boxes and dust bags which are also part of the product.

All tags should be attached in their original place. 

If all of the above conditions are not met, you may not be eligible for a full return.

In that case, you will have the option of receiving the product back at your own expense.

Should you refuse to have it returned, we reserve the right to keep the product and the original amount invoiced. 

 

DAMAGED OR FAULTY ITEMS 

 

Before shipping your order, our warehouse inspects your items to make sure they are in top condition.  Should you, by any chance, receive a damaged or faulty item please contact Customer Care immediately at customercare@racil.com

We will try to replace your item as soon as possible. In case the item is no longer available, we will process a full refund, including shipping fees.

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